Contact Us
Get In Touch
We're here to help with your inquiries, feedback, and service requests. Reach out to us through any of the channels below.
Main Office
Address
A-12 Professor Colony, Civil Line, Jhelum, Punjab, Pakistan
Phone
Main: 0544-920100
Helpline: 1334
WhatsApp: +92-334-0001334
wasajhelum@gmail.com
Office Hours
Mon - Sat: 9:00 AM - 4:00 PM
Sunday & Holidays: Closed
24/7 Emergency
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WASA Jurisdiction Map
Frequently Asked Questions
You can report issues through multiple channels:
- Call our 24/7 helpline at 1334
- Submit a complaint through the contact form on this page
- Email us at wasajhelum@gmail.com
- Visit any of our customer service centers in person
- Use the WASA Jhelum mobile app
To help us address your issue efficiently, please provide the following information:
- Your complete name and contact information
- Exact address where the problem is occurring
- Consumer account number (if applicable)
- Nature of the problem (water supply, sewerage, billing, etc.)
- When the problem started
- Photos of the problem (if possible)
Our response times vary based on the nature of your inquiry:
- Emergency issues: Immediate response (1-3 hours)
- Service disruptions: Within 24 hours
- Billing inquiries: Within 2-3 business days
- General inquiries: Within 3-5 business days
We value your feedback. You can provide it through:
- The contact form on this page
- Email to feedback@wasajhelum.gov.pk
- Customer satisfaction surveys
- In-person at any customer service center