+92-334-0001334 wasajhelum@gmail.com

Contact Us

Main Office

Address

A-12 Professor Colony, Civil Line, Jhelum, Punjab, Pakistan

Phone

Main: 0544-920100

Helpline: 1334

WhatsApp: +92-334-0001334

Email

wasajhelum@gmail.com

Office Hours

Mon - Sat: 9:00 AM - 4:00 PM

Sun: Closed

24/7 Emergency

Emergency Contact

For water supply disruptions, sewerage overflows:

1334
Online Complaint

Use our Complaint Management System.

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Frequently Asked Questions

How can I report a water supply issue or sewerage problem?

You can report issues through multiple channels:

  • Call our 24/7 helpline at 1334
  • Submit a complaint through the contact form on this page
  • Email us at wasajhelum@gmail.com
  • Visit any of our customer service centers in person
What information should I provide when reporting an issue?

To help us address your issue efficiently, please provide the following:

  • Your complete name and contact information
  • Exact address where the problem is occurring
  • Consumer account number (if applicable)
  • Nature of the problem
How long will it take to get a response?
  • Emergency issues: 1-3 hours
  • Service disruptions: 24 hours
  • Billing inquiries: 2-3 business days
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